Contact Us
We're here to help. All communication via email and chat, no phone calls required.
AI Chat Assistant
Available 24/7 via chat widget
Response Time
We respond to all emails within
24 hoursSend Us a Message
Fill out the form and we'll respond via email within 24 hours
Why Email-First?
We use email and chat as our primary communication methods because:
- •Phone calls can be difficult and expensive for families affected by incarceration
- •Written communication provides a clear record of all interactions
- •You can respond at your convenience, not during business hours only
- •Easier to attach documents and share detailed information
Before You Contact Us
Consider checking these resources first:
- • FAQ page for common questions
- • How It Works for process details
- • Chat widget (bottom-right) for quick questions
- • Eligibility checker to see if you qualify
Office Hours
While our AI assistant is available 24/7, our human team reviews and responds to emails:
Monday - Friday: 9:00 AM - 6:00 PM EST
Messages received outside business hours will be answered the next business day.